Shipping policy

Shipping General Information

All orders are shipped via DHL and comes with tracking at every transit checkpoint. Please ensure the correct shipping address is provided at checkout where an adult will be present to sign. If mailing is to be done to a business, please provide the business address.

Please be informed of your country’s import policies before committing to any purchase, as any taxes, duties or customs upon delivery are the responsibility of the buyer, and are in no way controlled by Wonderland L'atelier.

Packages that are refused due to customs and duty fees will NOT be refunded.

We are not responsible for lost parcels or delays due to weather or holds at customs.

Import duties, taxes, and/or customs fees are not included in the item price. You are responsible for paying any additional charges due to customs clearance. We are not responsible for any delays or fees charged by customs/duties in your country. The buyer is responsible for any additional taxes, duties, or brokerage fees.

Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold - if it exists - for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Customs inspections vary from country to country and some countries may take longer than that due to strict custom inspection (ex. South America, Russia and Eastern Europe, etc.)  However, if after constant checking and your article is held up in customs for a prolonged period of time (more than 10 business days, not including weekends, public holidays and bank holidays), please get in touch with us at hello@wonderlandlatelier.com 

Shipping duration may vary due to many factors such as customs inspection, weather, peak period, holidays etc. please give ample amount of time for your order to reach you especially if it is time sensitive.

Wonderland L'atelier is not responsible for lost packages that have been marked as delivered. 

Shipping Information On Instock Jewelry

All jewelry especially instock jewelry has strict quality control measures that are done regularly and thoroughly as and when and also, right before shipment. Once quality control measures are done, jewelry are thoroughly cleansed through sound/vibrational energy and packed to shipped.

This entire process can take anywhere from 1-5 working days to be completed before it is then shipped out to you after payment has been successfully cleared.

Shipment can take anywhere from 4-8 business days to reach you.

Shipping Information On Custom Jewelry

Custom Jewelry are all made to order which includes time taken in finding the perfect gemstones for your custom pieces.

This can take anywhere from 5-7 weeks to reach you after payment has been cleared.